Shipping & Returns:
Q: When will I receive my order?
A: For any order with entrees, see our shipping calendar. For our shelf-stable items, please expect 3-7 business days.
Q: What if my order is late?
A: We strive to have your order arrive on time but understand there may be delays with the shipping carrier. Please reach out to firstname.lastname@example.org and our Customer Service Team will be happy to look into this for you.
Q: Where do you ship to?
A: We ship only within the continental United States at this time. Sorry we are not able to ship to Hawaii, Alaska, to international locations or P.O. Boxes.
Q: How do I qualify for free shipping?
A: You get free shipping for orders over $75 when ordering refrigerated items. You get free shipping for orders over $50 when ordering only sauce or chutney items.
Q: How do you deliver your products?
A: We deliver our refrigerated products in an insulated cooler with ice packs. If your product arrives cool to the touch, your product is safe to consume. We advise you to place your entrees and/or sides in the refrigerator immediately.
A: Our sauces are shelf stable and are packed in shipping boxes. Upon receiving, you can store them in a cool, dry place
Q: How can I track my delivery?
A: Tracking information is available on the confirmation email once the order is placed. You may also contact Customer Service for support at email@example.com for an update.
Q: What is your return policy
A: If your product arrives damaged, please contact us with the following information:
– Order number
– Damage product item description
– Condition of damaged products arrival and photos
– Date and time package were received
Q: Where can I find the expiration date?
A: For entrees and sides, the expiration date is ink jetted on the side panel. For sauces, the expiration date is found on the back label, next to our website.
Q: How long can products be refrigerated after opening?
A: After opening refrigerated entrees, serve within three days.
Q: How long can I freeze the refrigerated entrees for?
A: You can freeze entrees for up to 3 months past the expiration date. Once you defrost, consume the product within 3 days.
Q: If I freeze the refrigerated entrees, how do I properly thaw and heat the entree?
A: Thaw the product in the fridge overnight. Once it has defrosted, you can heat it in the microwave by emptying contents into a microwave safe container.
- Cover and heat for 2 minutes.
- Stir, and heat for another 1 minute.
- Let cool 1 minute and stir again before serving.
- For two pouches, add another minute to the cooking process each time (first 3 minutes, and then 2 minutes).
Q: Where is the product manufactured?
A: We proudly produce and pack in the USA.
Q: Where can I find serving suggestions?
A: Please see serving suggestions on the back of each package.
Q: What does all-natural mean?
A: All-Natural means that our products contain No Artificial Ingredients and are Minimally Processed. Minimally processed means we use traditional techniques when making our products like you would at home.
Q: What does No Antibiotics mean?
A: Most animals are raised using antibiotics, i.e. medications used to prevent and control illnesses. Chickens that are raised without the use of antibiotics means that natural alternatives to antibiotic treatments are used to control illness. In order to have this statement on a label, we need to provide to the USDA proof that our chicken was raised without the use of antibiotics. Products that contain “no antibiotics” will be labeled as such or as “organic”. All organic meat is raised without the use of antibiotics, but not all non-antibiotic meat is organic.
Q: What does Halal mean? Is your product Halal?
A: Halal represents a special way to slaughter the animal, the name coming from Arabic meaning “according to religious Law.”
A: Yes, most of our items are certified Halal.
Q: Do you have any vegan or vegetarian options?
A: Yes, both our Lemon Rice and Roasted Tomato Curry are vegan and vegetarian. We also have ready-to-cook with curry sauces available that are vegan and vegetarian.
Q: Are your animals treated humanely?
A: We carefully source our meat from U.S. farms that share our commitment to food safety, sustainability, and humane treatment –allowing the animals to enjoy normal behavior.
Q: Where do you source your meat?
A: All our chicken is from USDA inspected facilities in the USA. We do not import any meats from overseas.
Q: Do you have Nuts or Eggs in your products/plants?
A: Yes, certain products do contain nuts or eggs. Please refer to each individual item to see allergens.
Q: Why did we switch from plastic to fiber food trays?
A: Sukhi’s Gourmet Indian Foods is making efforts to be more sustainable and that starts with using eco-friendly packaging, such as the compostable fiber-made trays used in our Refrigerated Entrees line available at Costco.
Q: What is the fiber tray made of?
A: The fiber trays are made from renewable plants like bamboo, sugarcane bagasse, wheat, and straw. They are designed to be compostable, and hence, biodegradable.
Q: How do I compost the fiber tray?
A: You can compost the fiber tray as you compost any food scraps and other biodegradable materials in a compost bin in your yard or garden. The trays will be returned to the soil through composting.
Q: Can I microwave the tray?
A: Yes, the tray is microwave safe up to 5 minutes on high (based on 1200W microwave).
Q: Can I freeze the tray?
A: Yes, the tray is freezer safe. Our entrees can be frozen for up to 3 months.
Q: Can I use the tray in the oven?
A: We do not advise the use of the fiber trays in conventional or toaster ovens as this is a paper-based product.
Q: Where can I find stores that carry a specific item?
Q: Where can I find recipes?
A: Find Sukhi’s delicious recipes using our products as well as other Indian recipes here.